Casa Serena

Rental Agreement
The customer who makes the online booking accepts the general conditions indicated. The booking is considered completed at the time of written / email confirmation by Enotria Travel.
Availability on the site is constantly updated. In the event that the availability of the requested structure is not confirmed by the owners, Enotria Travel will contact you immediately to offer you an appropriate alternative, which of course must always be reconfirmed. Only when the final invoice is issued can the reservation be considered binding
by the Tour Operator agency. Should the accommodation become unavailable due to force majeure, Enotria Travel reserves the right to replace the accommodation booked with an offer of equal or higher
value. In the event of force majeure, Enotria Travel can cancel the contract by returning the sum already paid.

Payment
Payment of 30% of the total due within 8 days from the invoice issue date, by bank transfer, as a deposit. The balance must be paid within 6 weeks of the arrival date.

Cancellations
In case of cancellation of the reservation by the customer, the following penalties apply:
Cancellations received within 2 months from the date of arrival: 0% of the total
Cancellations received between 60-30 days from the date of arrival: 50% of the total
Cancellations received between 30-15 days from the date of arrival: 75% of the total
Cancellations received in the last 15 days from the date of arrival: 100% of the total

Check-in / out
Arrivals are usually expected between 3.00 pm and 7.00 pm. Departures no later than 10.00 a.m.
Arrivals/departures at times other than those specified above are possible if expressly agreed at the time of booking and subject to confirmation from our local office that takes care of the reception and assistance to the customer. The supplement for arrivals after the indicated times is quantified in euro 30 for arrivals before 10 p.m. and euro 60 for arrivals from 10 p.m. to 1 a.m. Arrivals after 1 a.m. are not accepted.
For sudden delays and the inability to respect the times indicated in the booking, guests are required to promptly contact the reception office at the emergency number indicated on the voucher. In case of lack of communication, Enotria Travel cannot be held responsible for any failure to deliver the keys.

It is forbidden to enter the houses with a number of people higher than that indicated in the voucher: For security reasons, the occupation of the house is limited to the number of people indicated on the voucher. By internal agreements, the owner may also prohibit the entry of excess people. Upon arrival, all guests must be registered for mandatory PS communications. not that for registration for the payment of the tourist tax.

Security deposit
Upon arrival, the customer is required to pay the deposit indicated on the voucher upon delivery. The deposit will be returned upon departure, subject to retention of any sums due for any extra expenses or for any damage caused. In the event that the security deposit is not paid, the manager reserves the right not to hand over the keys. The tenant undertakes to occupy the accommodation respecting all the rules of good neighborliness.

Complaints
The homes are delivered to the customer in a state of cleanliness and order. The state of the houses corresponds to the description on the website updated according to the latest information received from the owners. The customer who does not intend to accept the status of the rented home must report it immediately upon delivery of the house to the Enotria Travel representative. In the event that the customer leaves the rented unit before having communicated the fact to the Enotria Travel staff, he loses all rights to any refund.
Any claim or complaint must in any case reach Enotria Travel within 10 days from the date of the end of the booked period, otherwise, there will be no right to claim for compensation.

Disputes
For any legal controversy, the exclusive jurisdiction of the Vibo Valentia Forum is agreed.

The booking request and its confirmation imply knowledge of the general rental conditions and imply acceptance without reservations or exceptions.
There are houses and lodgings where pets are not allowed. The possibility of bringing animals with you must always be agreed in advance and must be indicated at the time of booking. Where applicable, an extra cleaning fee must be paid, which will be indicated on the booking confirmation and voucher.
For villas with swimming pools, the opening/closing period is generally specified on the site and may be subject to weather.